We recognise that for all instrument servicing, customers require rapid response times and local, personalised service. For this reason, across Australasia, we have dedicated, regionally based service centres with factory trained service engineers. We aim to calibrate, install, maintain and repair customers instruments in the fastest possible time.

We operate a computerised service module that enables us to track and monitor the progress and status of service work and provide this information back to the customer and salespeople. This information will also be available online via Biolab.Direct - our online e-commerce system.

Our service department provides pre-and-post servicing of instrumentation, technical support and advice, training, and offers comprehensive calibration and preventative maintenance contracts.

Our contracts are designed to provide customers with: